Terms & Conditions

Website terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Arena Racing Company Ltd's relationship with you in relation to this website.

The term "Arena Racing Company" or “ARC" or "us" or "we" refers to the owner of the website whose registered office is Arena Racing Company, 4th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our company registration number is 01074947 in England & Wales. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: 

• The content of the pages of this website is for your general information and use only. It is subject to change without notice
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
• You may not create a link to this website from another website or document without Arena Racing Company's prior written consent
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales

Ticket purchase terms and conditions

• Ticket purchasers must be aged 18 or over.
• Certain concessions may not be available for badges booked in advance and cannot be used in conjunction with any other offer, discount or voucher. For further details please contact Windsor Racecourse on 01753 498400 . Management reserve the right to withdraw any offers, discounts or concessions at any time.
• Once purchased, refunds or transfers on tickets and any other online purchases will only be available in the case of abandonment and not for any other reason.
• In the event of racing being abandoned, refunds on badges and tickets purchased will only be paid in the following circumstances:
  • Abandonment before completion of the 1st race - ticket transferable to next fixture or full refund
  • Abandonment prior to completion of the 3rd race - 50% refund
  • Abandonment thereafter - no refund
• In the event a Music Live act cancels their performance, the Racecourse will seek to secure a replacement act to ensure music after racing is provided.
• If no replacement is found, a proportion of the race day ticket will be refunded on request. Please contact the Racecourse for further details.
• Music Live Raceday tickets purchased through a 3rd party seller will be subject to the sellers' terms and conditions
• We accept most major debit or credit cards
• Entrance to the racecourse is subject at all times to our terms and conditions of entry, a copy of which can be obtained from Windsor Racecourse (the “Racecourse”) on request.
• Please note there may be a fulfilment fee (max £3) added to bookings over the phone and online.

Berkshire Winter Million Refund Terms & Conditions

• These terms and conditions (the “Terms and Conditions”) govern how Windsor Racing Limited (“ARC”) and Ascot Racecourse Limited (“Ascot”) (jointly referred as the “Parties”) process customer (the “Customer”) refunds in respect of tickets (the “Tickets”) issued for the Berkshire Winter Million races taking place at the Parties’ racecourses, Royal Windsor Racecourse and Royal Ascot Racecourse, respectively (jointly referred as the “Racecourses”), in 2025.
• The Customer may purchase single, two-day passes or three-day passes for the racedays taking place on Friday 17 January 2025 and Sunday 19 January 2025 at Royal Windsor Racecourse (“ARC Fixtures”) and Saturday 18 January 2025 at Royal Ascot Racecourse (“Ascot Fixture”) (each a “Fixture”).
• Once purchased, Tickets shall only be refunded or transferred in case of abandonment, as detailed below.
• Single Ticket: If the Customer purchases a single Ticket for one Fixture and that Fixture is abandoned, the following terms shall apply:
  • If the Customer purchased a Ticket for an ARC Fixture and that Fixture is abandoned, ARC’s standard refund policy, available here, will apply;
  • If the Customer purchased a Ticket for the Ascot Fixture and that Fixture is abandoned, Ascot’s standard refund policy, available here, will apply.
• Two-Day Passes: If the Customer purchases a two-day pass for the Ascot and Sunday Fixtures and one or more Fixtures is abandoned, the following terms shall apply:
  • If the Customer purchased a two-day pass for Ascot and the Sunday Fixtures and only the Sunday Fixture is abandoned, ARC will offer a complimentary ticket to a 2025 fixture taking place at Royal Windsor Racecourse;
  • If the Customer purchased a two-day pass for Ascot and the Sunday Fixtures Ticket and solely the Ascot Fixture is abandoned, Ascot will offer a complimentary ticket to Betfair Ascot Chase Raceday in February 2025;
  • If all Fixtures are abandoned, a full refund will be issued by both ARC and Ascot.
• Three-Day Passes: If the Customer purchases a three-day pass and one or more Fixtures is abandoned, the following terms shall apply:
  • If one of the Friday or Sunday Fixture is abandoned, ARC will offer a complimentary ticket for a 2025 fixture;
  • If the Friday and Ascot Fixtures are abandoned, ARC will offer a complimentary ticket for a 2025 fixture and Ascot will offer a complimentary ticket to Betfair Ascot Chase Raceday in February 2025;
  • If both ARC Fixtures are abandoned, but the Ascot Fixture is not abandoned, ARC will send the Customer an email offering two complimentary tickets to a 2025 fixture taking place at Royal Windsor Racecourse;
  • If the Ascot and Sunday Fixtures are abandoned, Ascot will offer a complimentary ticket to Betfair Ascot Chase Raceday in February 2025 and ARC will send the Customer an email offering a complimentary ticket to a 2025 fixture taking place at Royal Windsor Racecourse;
  • If all Fixtures are abandoned, a full refund will be issued by both ARC and Ascot.
• In case of abandonment, both Parties shall communicate with the Customer as reasonably practicable to the email address provided when purchasing the Ticket.
• If ARC offers the Customer the option of a refund or credit, the Customer will have 30 days to reply to such email. If the Customer does not reply within that timeline, ARC will issue a non-refundable, non-exchangeable credit note.
• If a Party issues a refund, such refund will be processed to the same way of payment used by the Customer at checkout.
• In the event of an abandonment in case the Customer purchased a multi-day pass, Customers give permission for their data to be used by the corresponding Party for such Party to fulfil the refund policy above.
• These Terms and Conditions shall be governed by English Law and the Parties and Customer submit to the exclusive jurisdiction of the English courts.

Offer & Prize draw terms and conditions

• Clause 1. Entrants must be resident in the UK aged 18 or over. The Racecourse will post Racecourse Prize Draw opportunities on our social media profile(s) page, which will incorporate within them, the opportunity, and details of the prize, how many winners, the mechanic to enter, and the closing time and dates to do so. To enter a Racecourse Prize Draw promotion (the “Promotion”), entrants must share on their social media profile (e.g., retweet, re-post etc) the given message to the local Racecourse running the Racecourse Prize Draw (the “Promoter”). The Racecourse Prize Draws are free and no purchase is necessary. Only one entry per household.
• Clause 2. Entries must not be submitted through agents or third parties, and any such entries will be invalid.
• Clause 3. The closing date for each Promotion will be clearly stated within the message placed by the Promoter on our social media profile(s) page advising of the Racecourse Prize Draw details.
• Clause 4. The Promoter will not be held responsible for any entries that are delayed or lost in transmission.
• Clause 5. The number of winners per Racecourse Prize Draw will be stated within the Racecourse Prize Draw message (the “Message”). Each winner will receive a prize as outlined in the Message (the “Prize”). The Prize will be facilitated for delivery dependant on the Prize won and will be advised to the winner at time of Prize notification by the Promoter. Each winner will be responsible for all other costs prior to and after fulfilment of the Prize, and not otherwise provided herein.
• Clause 6. The winner(s) will be the first Racecourse Prize Draw entry(ies) that are randomly selected from all the entry submissions received by the closing date in respect to the Promotion. The adjudicator’s decision is final, and no correspondence will be entered into. If the entry is submitted via social media, the winner(s) will be notified through a message via social media on the relevant platform, whereas if the entry is submitted via a landing page, the winner(s) will be notified via email, which had to be provided during the entry submission (the “Notification”).
• Clause 7. No cash or other alternatives to any Prize is available and the Prize is not transferable. Each Prize must be claimed by the person named on the official winning Racecourse Prize Draw submission within 24 hours of notification from the Promoter (in accordance with Clause 6), whether the Prize consists of Racecourse merchandise item(s) or consists of ticket(s). Failure to claim the Prize within this period, shall lead to the Prize being forfeited and entitles the Promoter to redraw another winner without liability.
• Clause 8. The Promoter reserves the right to use the name of the winner(s) for the purpose of publicity without charge, and the winner(s) hereby consent to the same.
• Clause 9. Events may occur that render the Prize Draw itself or awarding the Prize impossible due to reasons beyond the control of the Promoter and the entrant agrees that no liability shall be attached to the Promoter as a result thereof. The Promoter reserves the right to offer an alternative Prize of equal value should this prove necessary.
• Clause 10. By entering the Promotion, all entrants confirm they have read, accepted and agreed to be bound to the Terms and Conditions of which the application instructions, form part, and consent to being contacted for the purpose of Clause 6 (if applicable), and acknowledge that the social media used is not the promoter and has no liability in connection with this Promotion.
• Clause 11. The Promoter is not sponsored, endorsed or administered or associated with any social media used, and such social media does not endorse the products of the Promoter. No information relating to any entrants is collected on behalf of or passed onto any social media.
• Clause 12. Employees (and their families) of Racecourse, its associated companies, its retailers and agencies are not eligible for entry.

Restaurant Tickets terms and conditions

• Restaurant purchases to made by a person 18 or over
• Once purchased, refunds or transfers on restaurant tickets and any other online purchases will only be available in the case of abandonment and not for any other reason.
• Both the raceday ticket and restaurant badge to be clearly displayed to gain entry to the restaurant indicated on the badge
• We accept debit or credit cards - Visa or Mastercard
• Bookings must be paid in full at point of booking either online or over the phone
• In the event of racing being abandoned, refunds on badges and restaurant tickets purchased will on be paid in the following circumstances;
  • Abandonment before completion of the first race - badge valid for another race meeting or full refund;
  • Abandonment before completion of the third race - 50% refund;
  • Abandonment thereafter - non-refundable
• Entrance to the racecourse is subject at all times to our terms and conditions of entry, a copy of which can be obtained on request by telephoning 01753 498 400 or the link above. Guests within restaurants must adhere to a minimum of smart casual dress code.

Annual Membership

• Once purchased, ARC Annual Membership is non-refundable in full or part or creditable to another year.
• Entry will only be allowed upon presentation of a valid membership card.
• Misuse of the above may result in membership being cancelled with no refund.
• Membership allows access to our Members’ Lounge, where available.
• Visits to reciprocal racecourses – are subject to their terms & conditions.

Rewards4Racing

• Rewards4Racing is our fantastic rewards and loyalty programme which is free for all our customers to join and use. As a Rewards4Racing member, you will be entitled to earn Rewards4Racing points when you purchase tickets, raceday packages and hospitality packages at any of Arena Racing Company’s 16 racecourses. Please note, ARC Annual Memberships are excluded from the Rewards4Racing programme - click here for full details on ARC Annual Membership. For more details on Rewards4Racing, please click here.
• During an advance ticket purchase online or over the phone with any of our racecourses, you will be given the opportunity to join the Rewards4Racing programme.  
• As well as earning valuable points when you make purchases with us, you can also earn points when betting online with Rewards4Racing betting partners, subscribing to racing partners such as the Racing Post and Racing UK and when shopping online with thousands of high street retailers. These valuable points will then be converted into cash to be spent online or by phone with any of our racecourses, saving you ££’s off your next purchase with us.
• If you choose to join the programme, look out for your Rewards4Racing welcome email and be sure to activate your account! To review Rewards4Racing’s full terms and conditions, please click here. Rewards4Racing’s privacy notice, which explains how Rewards4Racing will use your personal information as a Rewards4Racing member can be viewed here.  Should you wish to opt-out of receiving email marketing communications as a member of the Rewards4Racing programme, you may do so at any time by contacting Rewards4Racing at hello@rewards4racing.com.

Use of Wi-Fi network at the Racecourse

• By accepting this agreement and accessing the wireless network at the Racecourse, you acknowledge that you are of legal age, you have read and understood, and agree to be bound by this agreement.
• Sky UK Ltd (Company Number 2906991) provide our Wi-Fi facilities and network service (the “Wi-Fi Service”) and may also process data collected through the Wi-Fi Service. A copy of Sky UK Ltd’s privacy policy setting out further details can be found here.
• You agree that the Wi-Fi Service is made available to you by the Racecourse and such availability is completely at their discretion. You further agree that your access to the network may be blocked, suspended or terminated at any time for any reason.
• You agree not to use the wireless network for any purpose that is unlawful or otherwise prohibited and you are fully responsible for your use.
• The wireless network is provided “as is” without warranties of any kind, either expressed or implied.

Safeguarding

ARC racecourses have a comprehensive safeguarding policy. Click here for further details.

Published by Arena Racing Company Ltd. November 2024